Terms of service

These Terms of Use and Sale (“Terms”) govern the use of the online store [store name] and the purchase of goods from the online store [domain].

The online store is operated by MKO Ecosystem OÜ, registration No. 16695783, registered address: Viljandi maakond, Mulgi vald,
69002 Lilli küla, Töökoja,
ESTONIA, email info@riepuakcijas.lv, phone: +37123006655 (hereinafter referred to as the “Seller” or “we”).

By placing an order in our online store, you confirm that you have read, understood, and agree to these Terms.

  1. General Provisions
    1. These Terms apply to all orders placed in the online store.
    2. The Buyer is a natural or legal person who places an order in the online store.
    3. If the Buyer is a consumer within the meaning of applicable laws and regulations, the relevant consumer rights shall apply.
    4. We reserve the right to amend these Terms at any time. Amendments shall not affect orders confirmed before the publication of such amendments.
  2. Product Information
    1. We make every effort to ensure that product descriptions, images, dimensions, indexes, load and speed ratings, seasonal indications, availability, and prices are correct.
    2. Product images are for informational purposes only. The actual appearance, labeling, DOT, manufacturer packaging, or tread design of the product may differ from what is shown in the images.
    3. The Buyer is solely responsible for ensuring that the selected tires, rims, or other goods are compatible with the technical requirements of their vehicle, unless the Seller has confirmed specific compatibility in writing.
    4. If a product is specially ordered at the Buyer’s request from the manufacturer or supplier, this may be indicated next to the product or in the order confirmation.
  3. Prices and Payment
    1. All prices in the online store are indicated in euros (EUR).
    2. The indicated prices include VAT where applicable. Delivery charges and other additional fees are shown before the order is confirmed.
    3. We reserve the right to change prices at any time; however, price changes shall not apply to orders that have already been confirmed.
    4. Payment can be made using the payment methods indicated in the online store.
    5. An order is considered accepted once the Seller has sent the order confirmation or started fulfilling the order.
  4. Placing Orders and Conclusion of the Contract
    1. The Buyer places an order by adding the selected goods to the cart, filling in the required information, and confirming the order.
    2. A distance contract is deemed concluded when the Seller has confirmed the order electronically.
    3. We may refuse or cancel an order if the product is not actually available, there is an obvious technical error in the order or price, there are grounds to suspect fraud or unauthorized payment use, or the Buyer has provided inaccurate data that makes fulfillment of the order impossible.
    4. If an order is canceled after payment has been received, the paid amount shall be refunded within a reasonable period using the original payment method, insofar as possible.
  5. Delivery and Receipt
    1. Goods are delivered to the address specified in the order or to the selected pickup location.
    2. Delivery times are indicative and may change due to suppliers, logistics, seasonal workload, or other circumstances beyond our control.
    3. The risk of accidental loss of or damage to the goods passes to the Buyer when the goods are delivered to the Buyer or a person designated by the Buyer, other than the carrier.
    4. Upon receipt of the shipment, the Buyer is advised to inspect the packaging and the condition of the goods immediately. If any visible damage is found, please document it and contact us immediately.
    5. If the Buyer fails to accept delivery in time or does not collect the order, we may cancel the order and retain direct costs, if permitted by applicable law.
  6. Right of Withdrawal
    1. The Consumer has the right to withdraw from the distance contract within 14 days from the date of receiving the goods, without giving any reason, in accordance with applicable laws and regulations.
    2. To exercise the right of withdrawal, the Consumer must send us an unambiguous notice of withdrawal within 14 days by email to info@riepuakcijas.lv or by post to Viljandi maakond, Mulgi vald,
      69002 Lilli küla, Töökoja,
      ESTONIA.
    3. The goods must be returned or sent back without undue delay, and no later than within 14 days after the withdrawal notice has been sent. To obtain the return address, please write to info@riepuakcijas.lv.
    4. Unless otherwise stated, the direct cost of returning the goods shall be borne by the Consumer.
    5. We refund the payments received from the Consumer within 14 days from receipt of the withdrawal notice; however, we may withhold the refund until we have received the returned goods or proof that they have been sent back.
    6. The refund shall be made using the same means of payment that the Consumer used, unless the parties have agreed otherwise.
    7. The Consumer is liable for any diminished value of the goods if the goods have been used beyond what is necessary to establish their nature, characteristics, and functioning.
  7. Cases Where the Right of Withdrawal May Not Apply
    1. The right of withdrawal may not apply in the cases specified by applicable laws and regulations, including where the goods have been made according to the Consumer’s individual order or are clearly personalized.
    2. With regard to tires and related goods, the right of withdrawal generally cannot be exercised, or the refundable amount may be reduced, if the goods have been used on the road, the tire has been mounted on a rim, the goods have been damaged, or the goods have been irreversibly mixed with other items after delivery.
  8. Non-Conforming Goods and Statutory Rights
    1. If goods sold to the Consumer do not conform to the contract, the Consumer has the right to make a claim for non-conformity within the period set by applicable law (in Latvia – 2 years from the date of purchase).
    2. The Consumer has the right first to request repair or replacement of the goods. If this is not possible, the Consumer may request a price reduction or withdraw from the contract.
    3. To submit a claim, please contact us by email at info@riepuakcijas.lv, attaching the order number, description, and photographs.
    4. These Terms do not limit the Consumer’s statutory rights.
  9. Warranty
    1. If a manufacturer’s or Seller’s commercial warranty is provided in addition for a specific product, its terms shall be indicated separately.
    2. The commercial warranty does not limit the Consumer’s statutory rights regarding non-conformity of the goods.
  10. Buyer’s Obligations
    1. The Buyer undertakes to provide true, accurate, and complete information.
    2. The Buyer is responsible for ensuring that the selected goods are suitable for their vehicle and intended use.
    3. The Buyer must comply with the manufacturer’s instructions regarding tire storage, mounting, pressure, load, speed, and use.
  11. Limitation of Liability
    1. To the extent permitted by applicable law, the Seller shall not be liable for indirect losses, loss of profit, or interruption of business.
    2. The Seller shall not be liable for damage caused by improper mounting, incorrect use, unsuitable pressure, damaged rims, technical defects of the vehicle, or failure to follow instructions.
  12. Intellectual Property
    1. All intellectual property rights in the content of the online store belong to the Seller or its cooperation partners.
    2. Without prior written permission, it is prohibited to use the store content for commercial purposes.
  13. Processing of Personal Data
    1. Personal data is processed in accordance with our Privacy Policy.
    2. By placing an order, the Buyer confirms that they have read our Privacy Policy.
  14. Complaints and Dispute Resolution
    1. In case of questions or complaints, we kindly ask you to contact us first: info@riepuakcijas.lv, +37123006655.
    2. The Consumer may also use the competent consumer protection authority in Latvia.
    3. The European Union Online Dispute Resolution (ODR) platform has been closed since 20 July 2025.
  15. Applicable Law
    1. These Terms and any legal relationships arising from them shall be governed by the laws of the Republic of Latvia.
    2. Disputes between the Seller and the Consumer shall be resolved in accordance with the laws of the Republic of Latvia and in the competent court.